Customer Driven Organization e-Course [CD201]
Title and e-Course Number: Customer Driven Organization
Module: Organizational Training and Development Module
Learning Type: Online e-Learning Course
Format: Web-based Training
Duration: Two Hours* [The time allotment for this learning experience may vary from
learner to learner.]
Brief e-Course Description:
Customer Driven Organization e-Course is an instructor-narrated, interactive, multi-media e-Course. It looks at the various organizational components that come into play as you lead your organization to excellence in customer service. Customer Driven Organization e-Course will help you achieve the competitive advantage necessary for surviving in a tough business climate and will help you learn the skills you need to enhance customer relationships
in order to gain and maintain repeat business.
In order to measure your progress on a continual basis, knowledge checks and hands-on exercises are incorporated throughout this e-Course.
With the Customer Driven Organization e-Course you will:
- Define the key concepts associated with customer driven organizations.
- Understand the vital importance of the customer to any organization.
- Recognize the value in promoting excellent customer service for both internal and external customers.
- Evaluate the factors that prevent an organization from maximizing customer value.
- Acquire the skill of critically analyzing customer service levels.
- Identify a variety of customer types and learn to interact appropriately with them.
- Receive a personalized Certificate of Training upon completion of the Project Management e-Course that is
suitable for mounting or framing.
Who Should Enroll in this e-Course?
This e-Course is recommended for customer service representatives, technical and support personnel, field service representatives, account managers, credit/billing specialists, small business owners, and managers who want to reinforce their skills and train their staff for better customer relationships.
The Customer Driven Organization e-Course is designed as a self-paced, self-directed, online e-learning/training experience. Since this e-Course training is available online only, you will need access to a computer with an internet connection. Once you have purchased the e-Course, you will be able to activate, and then, access the e-Course immediately. You can access the e-Course anytime (24/7) during the 14 day e-Course access period. You can work through the e-Course at your own pace focusing on the sections of the Leadership Skills e-Course that you are most interested in or that you are the least familiar with. However, you must complete the entire e-Course within the 14 day access period.
The Training for Entrepreneurs.com Certification Program recognizes individuals who have fulfilled their commitment to completing a TFE training e-Course. Once you have completed a TFE e-Course, you can request formal verification from Training for Entrepreneurs.com. This written verification comes to you in the form of a personalized, downloadable Certificate of Training which confirms that you have successfully completed a particular e-Course on a specific date. The TFE Certificate of Training is suitable for mounting or framing.
e-Course Fees: $47.00 for Non-Members
Individual Memberships:* Select Plus is single user membership. As a TFE Select Plus Member, you will receive a 25% discount off the Non-Member e-Course prices. You will also receive a First Year's Member Bonus: For every (5) e-Courses that you purchase as a TFE Select Plus Member, you will receive the sixth e-Course of your choice absolutely FREE. Training for Entrepreneurs Select Plus Membership fees are as little as $17.00 per month.
** Select Enterprise is a multi-user membership with a limit of six users per membership account. As a TFE Select Enterprise Member, you will receive a 35% discount off the Non-Member e-Course prices. You will also receive a First Year's Member Bonus: For every (5) e-Courses that you purchase as a TFE Select Enterprise Member, you will receive the sixth e-Course of your choice absolutely FREE. Training for Entrepreneurs Select Enterprise Membership fees are as little as $95.00 per month.