Customer Driven Organization e-Course [CD201]

Exceed your customers' expectations. . .

Title and e-Course Number: Customer Driven Organization 
e-Course [CD201]

Module: Organizational Training and Development Module

Learning Type: Online e-Learning Course

Format: Web-based Training

Duration: Two Hours* [The time allotment for this learning experience may vary from
learner to learner.] 

Brief e-Course Description:

Customer Driven Organization e-Course is an instructor-narrated, interactive, multi-media e-Course. It looks at the various organizational components that come into play as you lead your organization to excellence in customer service. Customer Driven Organization e-Course will help you achieve the competitive advantage necessary for surviving in a tough business climate and will help you learn the skills you need to enhance customer relationships
in order to gain and maintain repeat business.

Self-Assessment: 

In order to measure your progress on a continual basis, knowledge checks and hands-on exercises are incorporated throughout this e-Course.

e-Course Take-Aways: 

With the Customer Driven Organization e-Course you will:

• Define the key concepts associated with customer driven organizations.
• Understand the vital importance of the customer to any organization.
• Recognize the value in promoting excellent customer service for both internal and external customers.
• Evaluate the factors that prevent an organization from maximizing customer value.
• Acquire the skill of critically analyzing customer service levels.
• Identify a variety of customer types and learn to interact appropriately with them.
• Receive a personalized Certificate of Training upon completion of the Project Management e-Course that is
  suitable for mounting or framing.

Who Should Enroll in this e-Course?
This e-Course is recommended for customer service representatives, technical and support personnel, field service representatives, account managers, credit/billing specialists, small business owners, and managers who want to reinforce their skills and train their staff for better customer relationships.

e-Course Features:
The Customer Driven Organization e-Course is designed as a self-paced, self-directed, online e-learning/training experience. Since this e-Course training is available online only, you will need access to a computer with an internet connection. Once you have purchased the e-Course, you will be able to activate, and then, access the e-Course immediately. You can access the e-Course anytime (24/7) during the 14 day e-Course access period. You can work through the e-Course at your own pace focusing on the sections of the Leadership Skills e-Course that you are most interested in or that you are the least familiar with. However, you must complete the entire e-Course within the 14 day access period.

e-Course Certification:
The Training for Entrepreneurs.com Certification Program recognizes individuals who have fulfilled their commitment to completing a TFE training e-Course. Once you have completed a TFE e-Course, you can request formal verification from Training for Entrepreneurs.com. This written verification comes to you in the form of a personalized, downloadable Certificate of Training which confirms that you have successfully completed a particular e-Course on a specific date. The TFE Certificate of Training is suitable for mounting or framing.

e-Course Fees: $47.00 for Non-Members

Individual Memberships:

* Select Plus is single user membership. As a TFE Select Plus Member, you will receive a 25% discount off the Non-Member e-Course prices. You will also receive a First Year's Member Bonus: For every (5) e-Courses that you purchase as a TFE Select Plus Member, you will receive the sixth e-Course of your choice absolutely FREE. Training for Entrepreneurs Select Plus Membership fees are as little as $17.00 per month.

Group/Corporate Memberships:

** Select Enterprise is a multi-user membership with a limit of six users per membership account. As a TFE Select Enterprise Member, you will receive a 35% discount off the Non-Member e-Course prices. You will also receive a First Year's Member Bonus: For every (5) e-Courses that you purchase as a TFE Select Enterprise Member, you will receive the sixth e-Course of your choice absolutely FREE. Training for Entrepreneurs Select Enterprise Membership fees are as little as $95.00 per month.